At Aytug Medical (“we,” “our,” or “us”), your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, use our services, or interact with us globally.
1. Information We Collect
We may collect the following types of information:
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Personal Information: Name, email address, phone number, date of birth, nationality, and other details you provide to us.
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Medical Information: Health-related data shared during consultation or treatment planning.
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Travel Information: Passport details, travel itinerary, accommodation preferences (only if required for your service).
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Payment Information: Billing details and payment method information.
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Technical Information: IP address, device type, browser, cookies, and usage data from our website.
2. How We Use Your Information
We use your information for the following purposes:
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To provide our medical travel and concierge services.
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To communicate with you about your appointments, treatments, and travel arrangements.
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To process payments and issue invoices.
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To improve our services and enhance your experience.
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To comply with legal and regulatory requirements.
3. Legal Basis for Processing
For users in the EU/EEA (GDPR compliance):
We process personal data on the following legal bases:
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Consent: When you voluntarily provide your data.
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Contractual Necessity: To deliver the services you request.
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Legal Obligation: To comply with applicable laws.
4. How We Share Your Information
We do not sell your personal information. We may share it only with:
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Trusted Partners: Medical clinics, doctors, and travel service providers necessary for your treatment and travel arrangements.
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Service Providers: IT, payment processors, and support companies under strict confidentiality agreements.
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Legal Authorities: When required by law or to protect our rights.
5. International Transfers
Your information may be transferred and stored outside your country of residence, including countries that may not provide the same level of data protection. We ensure appropriate safeguards are in place (such as Standard Contractual Clauses under GDPR).
6. Data Security
We implement technical, administrative, and physical security measures to protect your personal data from unauthorized access, alteration, or disclosure.
7. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy and comply with legal obligations.
8. Your Privacy Rights
Depending on your location, you may have the right to:
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Access the personal data we hold about you.
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Request correction or deletion of your data.
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Object to or restrict our processing of your data.
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Withdraw consent at any time (where processing is based on consent).
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Data portability (for applicable regions).
To exercise these rights, contact us at aytug@aytugmedical.com
9. Cookies and Tracking
We use cookies and similar technologies to improve website performance and user experience. You can manage cookie preferences through your browser settings.
10. Children’s Privacy
Our services are not directed to children under 18. We do not knowingly collect personal information from minors.
11. Changes to This Privacy Policy
We may update this policy from time to time. The updated version will be posted on our website with the updated “Last Updated” date.
12. Contact Us
If you have questions about this Privacy Policy or how we handle your data, contact us at:
Aytug Medical
Email: aytug@aytugmedical.com